Shipping Policy

1. Delivery Scope

Orders are currently shipped to mainland China only (Hong Kong, Macao, Taiwan and overseas addresses are not yet supported). Please provide a genuine, valid delivery address and phone number when ordering.

2. Shipping Fees

All orders are delivered by SF Express. Shipping is charged in two tiers based on the goods amount:

Checkout calculates and shows the shipping fee automatically based on the order amount; the amount confirmed when you submit the order prevails.

3. Dispatch and Tracking

Orders are dispatched within 2 business days after successful payment (public holidays excluded). Once dispatched, you can view the carrier and tracking number on the order detail page in My Orders and follow the delivery; delivery usually takes 3-5 business days.

4. Receipt and Inspection

• We recommend signing in person and inspecting the outer packaging on the spot;
• If the packaging is obviously damaged, water-soaked or otherwise abnormal, you may refuse delivery and contact us immediately;
• If you find a problem after signing, please refer to the After-sales Service policy and contact us as soon as possible.

5. Automatic Receipt Confirmation

If you neither confirm receipt nor request a refund or raise an objection within 15 days after dispatch, the system will confirm receipt automatically and the order status will change to "Completed".

6. Contact Us

For delivery questions, please contact us at support@lumina.store.