Privacy Policy
1. Introduction
The operator of the LUMINA GOODS website (see the Commercial Disclosure for entity information; referred to as "we") fully recognises the importance of your personal information. We take appropriate security measures and endeavour to keep your personal information safe and under control, as required by applicable laws and regulations. This policy applies to the entire process of accessing this website, registering an account and purchasing goods, and takes effect when you use our services.
2. Personal Information We Collect
We collect only the personal information necessary to provide goods sales and delivery services to you:
| Account information | Nickname, email address, login password (passwords are stored only in irreversible hashed form; we cannot see the original) |
|---|---|
| Order information | Recipient name, phone number, delivery address, postal code, goods purchased and amounts, order status records |
| After-sales and support information | The reasons you provide when requesting a refund or contacting support, and related communications |
| Technical information | Cookies and similar information necessary to maintain sign-in and transaction security (see the Cookie Policy) |
3. How We Use Your Personal Information
- Creating and managing your account, verifying identity and sending account security emails such as email verification and password resets;
- Processing orders, payments, delivery and after-sales matters (including refunds);
- Sending you order status and after-sales progress notifications (in-site notices and email);
- Preventing fraud and safeguarding transaction and account security;
- Complying with obligations under applicable laws.
We do not use your personal information for personalised advertising, nor do we make automated decisions that may have a significant effect on you.
Among the above, your email address, recipient name, phone number and delivery address are necessary for creating an account and completing purchase and delivery; if you do not provide them, we will be unable to provide the corresponding services.
4. How We Share Your Personal Information
We share personal information only where necessary to provide services to you. Recipients and scope are as follows:
| Payment providers | Alipay, WeChat Pay, bank card acquirers and payment gateway providers: order numbers, payment amounts and other information necessary for payment, used to complete payments and refunds |
|---|---|
| Logistics providers | Carriers such as SF Express: recipient name, address and phone number, used to deliver goods |
| Infrastructure providers | Providers of hosting, email delivery and other basic services, processing information on our instructions |
| Legal requirements | Where mandatory requirements of laws, judicial or administrative authorities apply |
Apart from the above, we will not sell your personal information to any third party or provide it to others in any other way.
5. Retention Period
Account information is retained until you delete your account; order and transaction records are retained for the period required by applicable law. After the retention period expires, we will delete or anonymise your personal information, unless retention is required by laws and regulations.
6. Your Rights
- You have the right to access, copy, correct, supplement and delete your personal information under the law, to withdraw consent, to ask us to explain our personal information processing rules, and to request account deletion;
- How to exercise them: contact us at support@lumina.store, @elsecontact us via the support email published in the Help Center, and we will respond within a reasonable period after verifying your identity;
- After account deletion, we will delete or anonymise your personal information, unless retention is required by laws and regulations.
7. Cookies and Similar Technologies
We use only the cookies necessary to keep the service running. For categories, purposes and how you can manage them, see the Cookie Policy. Without your consent, we do not load third-party scripts used for analytics or marketing.
8. Security Measures
- HTTPS encrypted transmission across the entire website;
- Login passwords stored using irreversible hashing;
- Least-privilege access and internal controls over personal information.
9. Changes to This Policy
This policy may be revised from time to time; revised versions will be published on this page. We will notify you of material changes via in-site notices.
10. How to Contact Us
For requests and enquiries relating to personal information protection, please contact us at support@lumina.store.