Help & Support

We support Alipay, WeChat Pay and bank cards. Payments are processed by third-party payment providers; we never collect or store any of your payment account (card) information.

All orders are delivered by SF Express: orders with a goods amount of 128 CNY or more ship free; below that, a 12 CNY shipping fee applies to the order. Checkout calculates and shows the fee automatically.

We deliver to mainland China; addresses in Hong Kong, Macao, Taiwan and overseas are not yet supported. Please provide a genuine, valid delivery address and phone number when ordering. See the Shipping Policy.

Orders are dispatched within 2 business days after successful payment (public holidays excluded), and delivery usually takes 3-5 business days. After dispatch you can view the tracking number on the order detail page and follow the delivery.

Before dispatch, refunds can be requested without giving any reason. After dispatch, no-reason refunds are not accepted and only free exchanges for quality issues are offered. For other after-sales rules, see the After-sales Service policy.

If you neither confirm receipt nor request a refund or raise an objection within 15 days after dispatch, the system will confirm receipt automatically and the order status will change to "Completed".

On the sign-in page, tap "Forgot password" and reset it yourself via your registered email address.

What we collect and how it is used and protected is described in the Privacy Policy; cookie categories and how to manage them (preferences can be changed anytime) are in the Cookie Policy.